Shipping and Return Policy

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
Please make sure you have read our Privacy Policy and Terms and Conditions related to the use of this Website.
This website is owned and operated by Whistlin’ Steel Outdoor Company. All orders and purchases made through this website shall be subject to these Online Shopping Terms and Conditions.
PROCESSING TIMES
The processing time depends on the day and can be up to three business days during busy times or sales. Processing time does not include the shipping time, it is just the time to get your order packed up and ready for you to pick up or be shipped. In most case scenarios processing time is less than 24 hours.
ORDER DISCREPANCIES
From time to time on the website it will say we have something in stock and when we go to fulfill your order it may be out of stock. In this situation we will refund you right away, unfortunately this is an issue that can happen and although we try our best to ensure our website is always up to date, there is always a chance it could happen. If this situation occurs we try our best to let you know as soon as possible on the next business day.
SHIPPING
When you opt for shipping it is your responsibility to ensure you provide the correct shipping address, once a package is out for delivery we are unable to interrupt the package. Shipping is completed after our regular processing time (up to three days) and shipping time depends on the shipping method you choose. All orders come with tracking, we do not ship any items via letter mail.
RETURNS
Orders made online can be returned for exchange or store credit only within 14 days of receiving your package. Hats are Final sale. You can return your purchase via mail (cost of postage is your own responsibility). All sale items are a final sale.